Executive-grade operational modeling
Outreach Capacity & SLA Modeling. Translate assumptions into coverage, completion time, and cost impact in minutes.
Baseline
Optimized
Results
Executive Snapshot
Baseline vs Optimized (sample)
Coverage %
62.5%
Baseline SLA feasibility
Days Late
7.4
Outside SLA window
FTE Gap
3.1
Buffered requirement
Annual Cost Gap
$412K
Estimated staffing delta
Results are grounded in canon math: attempts per day, coverage %, and SLA window adherence.
SLA-Based Modeling
Coverage windows convert your SLA target into required attempts per day.
Reliability-Buffered Staffing Cost
Operational risk is translated into a defensible annualized staffing cost gap.
Accurate Handle Time
Weighted manual minutes are derived from the true channel mix, not a single estimate.
Attempts-First Throughput
All capacity and coverage outputs are rooted in attempts per day, not contacts.
Canon Metrics That Drive the Story
No time-saved vanity metrics. Every output maps to operational feasibility and executive action.
Required Attempts / Day
520
Demand at target coverage
Weighted Manual Min
3.4
Channel mix handle time
Effective Min / FTE
306
Utilization + sunk time
Reliability Buffer
15%
Confidence level applied
Ready to model your current state?
Capture baseline inputs, apply platform optimization, and deliver a defensible executive narrative.